Refund policy

Refund Policy — Bartichner

We want you to be fully satisfied with your purchase. This policy applies to all products sold across our eyewear and barware collections.

Return Window
You have 60 business days from the date of delivery to request a return.

Condition of Items
Items must be unused, unworn, and returned in their original condition and packaging to be eligible for a refund. Items that show signs of use, damage not caused by us, or missing packaging may not be eligible.

How to Request a Return
All return and refund requests must be submitted by email to hello@bartichner.store. Please include your order number and the reason for your return. Our team will confirm your request and provide instructions for returning the item.

Return Shipping
Bartichner covers the cost of return shipping whenever the issue is on us — items that arrive damaged, defective, or incorrect. For returns due to a change of mind or other reasons, reach out to hello@bartichner.store and our team will work with you to find the most convenient and fair solution for your situation. Our priority is always making the return process easy for you.

Refund Processing
Once your return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to be received, as this timing depends on legal, financial, and banking institution review on top of our own processing.

Damaged or Defective Items
If you receive an item that is damaged or defective, contact us at hello@bartichner.store within 60 business days of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

Questions
For any questions about your return or refund, contact us at hello@bartichner.store.